Terms of Service

Please read these Terms of Service carefully before using the website apacheq.com or placing any order through our platform. By accessing or using our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service in their entirety.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "User", or "you") and Apache Pizza ("Company", "we", "us", or "our"), governing your access to and use of the website located at apacheq.com and all related services, features, content, and functionality offered by us (collectively, the "Services").

By visiting apacheq.com, creating an account, browsing the menu, placing an order, or making a payment through our platform, you are deemed to have read, accepted, and agreed to these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms in full, you must immediately cease using our website and services.

These Terms apply to all visitors, registered users, and customers who access or use any part of our Services. If you are using our Services on behalf of a business or organisation, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both you personally and that entity.

We reserve the right to update or modify these Terms at any time. Continued use of the Services following publication of any changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

2. Description of Services

Apache Pizza operates as a food service business providing customers with the ability to browse our menu, place orders for food and beverages, make payments, and arrange for delivery or collection of food products through our website at apacheq.com.

2.1 Online Ordering Platform

Our website provides an online ordering system through which customers may select food items from our menu, customise their orders, apply promotional codes or vouchers where applicable, and submit and pay for orders. The website is intended for personal, non-commercial use only.

2.2 Delivery and Collection Services

We offer food delivery to eligible addresses within our designated delivery areas and provide a collection option for customers who prefer to collect their orders from our premises. Delivery availability is subject to your location, time of order, and operational capacity at the time of placing the order. Delivery areas and fees may vary and are displayed during the checkout process.

2.3 Account Registration

Certain features of our Services may require you to register for an account. When registering, you agree to provide accurate, current, and complete information and to keep such information updated. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately at [email protected] if you suspect any unauthorised use of your account.

2.4 Availability of Services

We do not guarantee that the Services will be available at all times. Access to the website and ordering platform may be interrupted, suspended, or restricted due to maintenance, upgrades, technical issues, or circumstances beyond our control. We will endeavour to minimise disruptions where possible but shall not be liable for any unavailability of the Services.

3. User Obligations and Prohibited Activities

3.1 General Obligations

By using our Services, you agree to:

• Use the Services only for lawful purposes and in accordance with these Terms;
• Provide accurate and truthful information when placing orders, registering for an account, or contacting us;
• Ensure that you are of legal age (18 years or older) where age-restricted products are offered, or that a responsible adult is present at the point of delivery where required;
• Pay all charges and fees associated with your orders in full and in a timely manner;
• Cooperate with our delivery personnel and staff in a respectful and lawful manner;
• Provide a valid and accessible delivery address when placing a delivery order;
• Not allow any third party to use your account credentials without our express written consent.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Services for any fraudulent, deceptive, or unlawful purpose;
• Attempt to gain unauthorised access to our systems, servers, databases, or any other part of the Services;
• Transmit any harmful, offensive, defamatory, or otherwise objectionable content through the website or in communications with our staff;
• Use automated tools, bots, scrapers, or similar technologies to access, extract, or collect data from the website without our prior written consent;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission;
• Interfere with or disrupt the integrity or performance of the website or Services;
• Place fraudulent or fictitious orders with the intention of not completing payment or receiving delivery;
• Provide false contact details, payment information, or delivery addresses;
• Engage in any conduct that harasses, threatens, or intimidates our employees, delivery drivers, or other customers;
• Attempt to circumvent or manipulate pricing, discounts, or promotional codes in an unauthorised manner;
• Violate any applicable laws or regulations of the Republic of Ireland or the European Union.

We reserve the right to suspend or terminate your account and refuse service to any user who, in our sole discretion, violates these obligations or engages in prohibited activities.

4. Orders, Pricing, and Payment

4.1 Placing Orders

When you place an order through apacheq.com, you are making an offer to purchase the specified food items at the prices stated. An order confirmation sent to you via email or displayed on screen does not constitute acceptance of your order. Acceptance occurs when we begin preparing your order or confirm acceptance explicitly. We reserve the right to refuse or cancel any order at our discretion, including where items are unavailable, where there is a pricing error, or where we suspect fraudulent activity.

4.2 Pricing

All prices displayed on the website are quoted in Euro (€) and include Value Added Tax (VAT) at the applicable rate under Irish law. Delivery charges, where applicable, are calculated separately and are displayed before the completion of checkout. We reserve the right to change prices at any time and without prior notice, though such changes will not affect orders that have already been confirmed.

4.3 Payment Methods

We accept payment by major debit and credit cards, and any other payment methods displayed on our website at the time of checkout. By submitting payment, you confirm that you are authorised to use the payment method provided and that the payment details are accurate and complete. All payments are processed through secure, third-party payment processors. We do not store your full card details on our servers.

4.4 Refunds and Cancellations

Once an order has been accepted and preparation has commenced, cancellations may not be possible. If you have a concern about your order — for example, if items are missing, incorrect, or if the quality of food is unsatisfactory — please contact us immediately at [email protected]. Refunds or replacements will be assessed on a case-by-case basis in accordance with our obligations under the Consumer Rights Act 2022 (Ireland) and the Consumer Protection Act 2007, as applicable.

4.5 Consumer Cooling-Off Rights

In accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, as implemented in Irish law, please note that the standard 14-day cooling-off period applicable to distance contracts does not apply to contracts for the supply of food, beverages, and other goods intended for everyday consumption. As food is perishable in nature, orders for food products are generally exempt from the right of withdrawal once preparation has commenced.

5. Intellectual Property Rights

5.1 Ownership

All content available on apacheq.com, including but not limited to text, graphics, images, photographs, logos, trademarks, icons, audio clips, digital downloads, data compilations, software, and the overall design and layout of the website ("Content"), is the property of Apache Pizza or its licensors and is protected by applicable intellectual property laws, including the Copyright and Related Rights Act 2000 (Ireland), EU Directive 2001/29/EC on copyright in the information society, and other applicable intellectual property legislation.

5.2 Limited Licence

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the website and its Content solely for your personal, non-commercial use. This licence does not permit you to download, copy, reproduce, modify, publish, distribute, transmit, broadcast, or create derivative works from any Content without our express prior written consent.

5.3 Trademarks

The name "Apache Pizza", associated logos, and any other trademarks or service marks displayed on the website are the registered or unregistered trademarks of Apache Pizza. Nothing in these Terms grants you any right or licence to use any of our trademarks without our prior written permission. Unauthorised use of our trademarks may constitute an infringement and may give rise to legal proceedings.

5.4 User-Generated Content

If you submit any reviews, feedback, comments, suggestions, or other content to us ("User Content"), you grant us a perpetual, irrevocable, worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, and distribute such User Content in any medium or format. You represent and warrant that you own or have the necessary rights to submit such User Content and that it does not infringe the rights of any third party.

6. Allergen and Dietary Information

We take allergen management seriously. In compliance with Regulation (EU) No. 1169/2011 on the provision of food information to consumers, and as implemented under Irish food safety legislation, we provide allergen information for our menu items. This information is available on our website and upon request.

However, our food is prepared in kitchens where allergens are present, and we cannot guarantee the complete absence of any allergen due to the risk of cross-contamination. If you have a severe food allergy or intolerance, please contact us directly before placing an order. We strongly advise customers with allergies to speak with our staff to discuss their specific requirements. We cannot accept liability for allergic reactions where a customer has not disclosed their allergy and sought guidance prior to ordering.

7. Disclaimers and Services Provided on an "As-Is" Basis

7.1 No Warranties

To the fullest extent permitted by applicable law, our Services, website, and Content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We expressly disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.

7.2 Website Accuracy

While we endeavour to ensure that the information on apacheq.com is accurate and up to date, we make no representations or warranties regarding the accuracy, completeness, reliability, or timeliness of any Content. Menu items, prices, and availability are subject to change without notice. Images displayed on the website are for illustrative purposes only and may not exactly represent the final product served.

7.3 Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content, policies, or practices of any third-party websites and accept no responsibility or liability for them. The inclusion of any link does not imply endorsement or approval by us of the linked website.

7.4 Technical Issues

We do not warrant that the website will be uninterrupted, error-free, free of viruses, or that any defects will be corrected. You are responsible for ensuring that your device and software are adequate to access and use our website safely.

8. Limitation of Liability

8.1 Exclusion of Indirect Losses

To the maximum extent permitted by applicable Irish and EU law, Apache Pizza, its directors, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, loss of business, or other intangible losses, arising out of or in connection with your use of the Services, even if we have been advised of the possibility of such damages.

8.2 Cap on Liability

In any event, our total cumulative liability to you for any claims arising out of or in connection with these Terms or the Services shall not exceed the total amount paid by you for the specific order to which the claim relates, or €100 (one hundred euros), whichever is lesser.

8.3 Consumer Rights Not Affected

Nothing in these Terms shall limit or exclude our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under Irish or EU consumer protection law, including the Consumer Rights Act 2022 (Ireland); or (d) any breach of implied terms under the Sale of Goods Act 1980 (as amended) or relevant EU consumer rights directives.

8.4 Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, fire, flood, pandemic, government restrictions, industrial action, supply chain disruptions, or failures of third-party service providers.

9. Indemnification

You agree to indemnify, defend, and hold harmless Apache Pizza and its officers, directors, employees, agents, contractors, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable legal fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Services or website;
• Any User Content you submit, post, or transmit through the website;
• Your violation of any applicable law or regulation;
• Your infringement of any intellectual property or other rights of any third party;
• Any fraudulent, negligent, or wilful act or omission on your part.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defences.

10. Privacy and Data Protection

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Data Protection Acts 1988–2018 (Ireland). Our Privacy Policy, available at apacheq.com/privacy-policy, sets out how we collect, use, store, and protect your personal information, as well as your rights as a data subject under applicable law.

By using our Services, you acknowledge that you have read and understood our Privacy Policy. The supervisory authority for data protection in Ireland is the Data Protection Commission (DPC), which can be contacted at www.dataprotection.ie.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Ireland.

The parties irrevocably agree that the courts of the Republic of Ireland shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter or formation. If you are a consumer resident in another EU Member State, you may also have the right to bring proceedings in the courts of your country of residence under applicable EU consumer protection rules.

Applicable Irish and EU legislation that may be relevant includes, but is not limited to:

12. Dispute Resolution

12.1 Initial Resolution

We are committed to resolving any disputes or complaints that may arise in a fair and timely manner. If you have a complaint or concern about our Services, we encourage you to contact us directly in the first instance using the contact details provided in Section 15 of these Terms. We will endeavour to respond to and resolve your complaint within a reasonable timeframe.

12.2 Alternative Dispute Resolution

In the event that we are unable to resolve a dispute directly with you, and you are a consumer in the European Union, you may have the right to refer the matter to an Alternative Dispute Resolution (ADR) body. The European Commission provides an Online Dispute Resolution (ODR) platform, accessible at https://ec.europa.eu/consumers/odr/, which may facilitate the resolution of disputes between consumers and traders.

In Ireland, consumers may also contact the Competition and Consumer Protection Commission (CCPC) for guidance and assistance on consumer rights matters. The CCPC can be reached at www.ccpc.ie.

12.3 Legal Proceedings

Nothing in this Section shall prevent either party from seeking urgent interlocutory relief from a competent court where necessary to protect their legal rights pending resolution of a dispute.

13. Term and Termination

13.1 Term

These Terms shall remain in full force and effect for as long as you use or access our Services. Certain provisions of these Terms, including those relating to intellectual property, indemnification, disclaimers, limitation of liability, and governing law, shall survive termination and continue to apply indefinitely.

13.2 Termination by You

You may terminate your relationship with us at any time by ceasing to use our Services and, where applicable, by closing your account. To request the deletion of your account, please contact us at [email protected].

13.3 Termination by Us

We reserve the right, at our sole discretion, to suspend or permanently terminate your access to the Services with or without notice, for any of the following reasons:

• Breach or suspected breach of these Terms;
• Fraudulent, abusive, or unlawful use of the Services;
• Non-payment or chargeback of fees owed;
• Any conduct that we believe is harmful to other customers, our staff, or our business;
• Failure to comply with applicable laws or regulations;
• Any other reason we reasonably consider to justify termination.

Upon termination, all licences and rights granted to you under these Terms shall immediately cease. Any outstanding payment obligations shall survive termination.

14. Changes to Terms

We reserve the right to revise, amend, or replace these Terms of Service at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we may also provide additional notice by sending an email to registered users or by posting a prominent notice on our website.

Your continued use of the Services after the publication of revised Terms constitutes your acceptance of those changes. If you do not agree with the revised Terms, you must cease using our Services immediately. We encourage you to review these Terms regularly to stay informed of any updates.

15. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, illegal, unlawful, void, or unenforceable, that provision shall be deemed severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.

Where any provision is severed or modified in accordance with this clause, the parties agree to negotiate in good faith to replace the invalid or unenforceable provision with a valid, enforceable provision that, to the greatest extent possible, achieves the same commercial and legal effect as the original provision.

16. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies or notices published on apacheq.com, constitute the entire agreement between you and Apache Pizza with respect to your use of the Services, and supersede all prior and contemporaneous agreements, understandings, communications, and representations, whether written or oral, relating to the subject matter herein.

No waiver by us of any breach of these Terms shall be considered a waiver of any subsequent breach of the same or any other provision. Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision at a later time.

17. Accessibility

Apache Pizza is committed to making its website accessible to all users, including those with disabilities. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 and applicable Irish and EU accessibility regulations. If you experience any accessibility difficulties with our website, please contact us at [email protected] and we will endeavour to assist you.

18. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service, please do not hesitate to contact us using the details below. We will do our best to respond promptly and resolve any issues to your satisfaction.

These Terms of Service were last reviewed and updated on May 18, 2026. Apache Pizza reserves all rights not expressly granted herein.